DENR Bulacan gets “excellent” rating in public service


TWO FIELD offices of the Department of Environment and Natural Resources (DENR) in Bulacan received “excellent” ratings for public service during a recent report card survey of the Civil Service Commission (CSC).

Executive Director Maximo Dichoso of the DENR in Central Luzon announced that DENR Community Environment and Natural Resources Offices (CENRO) in Guiguinto and San Rafael were rated “excellent” in the CSC Anti-Red Tape Act (ARTA) survey in the middle of 2013.

During the survey, CENRO San Rafael got 94.42% for the ARTA provision, and 98.37% for overall client satisfaction, or an average rating of 96.52%.

CENRO Guiguinto received 91.62% for the ARTA provision, and 89.20% for overall client satisfaction, or an average rating of 90.34%.

Aside from the excellent ratings, the CENROs each received the “Citizens Satisfaction Seal of Excellence Award” for public service.

The ARTA Report Card (RC) is based on Republic Act 9485 or the Anti-Red Tape Act of 2007 which aims to curb red tape and eliminate graft and corruption in government.

The Report Card is composed of two components, namely the ARTA Provision and the Frontline Services Satisfaction.

The ARTA provision includes the “anti-fixer”, “no hidden costs”, and “no lunch break” campaigns, while the frontline services satisfaction consists of service quality, physical set-up, basic facilities, and respondent-client satisfaction.

Dichoso said that CENROs San Rafael and Guiguinto should serve as models of public service for all DENR field offices in the region.