Citizen's Charter

TO IMPROVE EFFICIENCY IN THE DELIVERY OF PUBLIC SERVICE BY REDUCING BUREAUCRATIC RED TAPE

PURPOSE OF CITIZEN’S CHARTER

To promote transparency in the DENR with regard to the manner of transacting with the public through the simplification of frontline service procedures, formulation of service standards for every transaction, and making these known to the customer.

DENR MANDATE

The DENR is the primary government agency responsible for the conservation, management, development and proper use of the country’s environment and natural resources.

VISION

A nation enjoying and sustaining its natural resources and a clean and healthy environment.

MISSION

The DENR shall be the driving force in the pursuit of sustainable development, enabling stakeholders’ participation in the protection, conservation and management of the environment and natural resources for the present and future generations.

In pursuit of the foregoing, the fast, efficient and satisfactory performance of the following frontline services of the DENR may be demanded by customers:

Click to see process flow:

1. RO-L-01. ISSUANCE OF LAND CLASSIFICATION STATUS

2. RO-L-02. ISSUANCE OF SURVEY AUTHORITY

3. RO-L-03. APPLICATION FOR FREE PATENT (AGRICULTURAL)

4. RO-L-04. APPLICATION FOR FREE PATENT (RESIDENTIAL)

5. RO-F-01. ISSUANCE OF PRIVATE TREE PLANTATION REGISTRATION (PTPR)

6. RO-F-03a. ISSUANCE OF CERTIFICATE OF VERIFICATION (COV) FOR THE TRANSPORT OF PLANTED TREES WITHIN PRIVATE LAND, NON-TIMBER FOREST EXCEPT RATTAN AND BAMBOO

7. RO-F-03b. ISSUANCE OF CERTIFICATE OF LUMBER ORIGIN (CLO) FOR PROCESSED LOGS/LUMBER FROM WOOD PROCESSING PLANT TO OTHER WPP OR DESIRED DESTINATION/S

8. RO-F-04. APPLICATION FOR CHAINSAW REGISTRATION

9. RO-F-05. ISSUANCE OF TREE CUTTING AND/OR EARTH BALLING PERMIT FOR TREES AFFECTED BY PROJECTS OF NATIONAL GOVERNMENT AGENCIES (DPWH, DOTR, DEPED, DA, DOH, CHED, DOE, and NIA)

10. RO-F-06. ISSUANCE OF TREE CUTTING PERMIT FOR PLANTED TREES AND NATURALLY GROWING TREES FOUND WITHIN PUBLIC PLACES (PLAZA, PUBLIC PARKS, SCHOOL PREMISES OR POLITICAL SUBDIVISIONS) FOR PURPOSES OF PUBLIC SAFETY

11. RO-F-07. ISSUANCE OF PRIVATE LAND TIMBER PERMIT (PLTP) FOR NON-PREMIUM SPECIES, OR SPECIAL PLTP (SPLTP) FOR PREMIUM/NATURALLY-GROWN TREES WITHIN PRIVATE/ TITLED LANDS