TO IMPROVE EFFICIENCY IN THE DELIVERY OF PUBLIC SERVICE BY REDUCING BUREAUCRATIC RED TAPE
PURPOSE OF CITIZEN’S CHARTER
To promote transparency in the DENR with regard to the manner of transacting with the public through the simplification of frontline service procedures, formulation of service standards for every transaction, and making these known to the customer.
DENR MANDATE
The DENR is the primary government agency responsible for the conservation, management, development and proper use of the country’s environment and natural resources.
VISION
A nation enjoying and sustaining its natural resources and a clean and healthy environment.
MISSION
The DENR shall be the driving force in the pursuit of sustainable development, enabling stakeholders’ participation in the protection, conservation and management of the environment and natural resources for the present and future generations.
In pursuit of the foregoing, the fast, efficient and satisfactory performance of the following frontline services of the DENR may be demanded by customers:
Click to see process flow:
1. RO-L-01. ISSUANCE OF LAND CLASSIFICATION STATUS
2. RO-L-02. ISSUANCE OF SURVEY AUTHORITY
3. RO-L-03. APPLICATION FOR FREE PATENT (AGRICULTURAL)
4. RO-L-04. APPLICATION FOR FREE PATENT (RESIDENTIAL)
5. RO-F-01. ISSUANCE OF PRIVATE TREE PLANTATION REGISTRATION (PTPR)
8. RO-F-04. APPLICATION FOR CHAINSAW REGISTRATION
12. RO-AF-01. ISSUANCE OF CERTIFICATION OF NO RECORDS/APPEAL/MOTION FOR RECONSIDERATION, ETC.
13. RO-AF-02. AUTHENTICATION OF RECORD/S
14. RO-AF-03. SALE OF BIDDING DOCUMENTS
15. RO-AF-05-06-07. PROCESSING OF PAYMENT OF CLAIMS
DENR Regional Citizen's Charter Handbook
List of Offices - DENR Region 3
DENR Region 3 SECSIME Processes:
1. Surveys and Mapping Section
1.2 Issuance of Certified Technical Description
2. Cashier Section
3. Budget Section
3.1 Processing of Obligation Request and Status (ORS) - One Time per Claim
4. Accounting Section
4.1 Processing Disbursement Voucher (DV) and Other Transactions
5. Office of the Regional Executive Director
6. Office of the Assistant Regional Director for Management Services
7. Office of the Assistant Regional Director for Technical Services
DENR Regional Citizen's Charter:
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R3-W-01 - Acceptance and Verification of Water Permit Application
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R3-PA-02 - Issuance of Special Use Agreements within Protected Areas (SAPA)
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R3-L-02 - Approval of Surveys Plans thru the system of Land Administration Management
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R3-F-02 - Issuance of Certificate of Registration as Lumber Dealer
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R3-F-02 - Issuance of Certificate of Registration as Lumber Dealer (Imported)
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R3-B-01 - Application of Certificate of Wildlife Registration
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R3-B-02 - Application for Non-CITES Export and re-Export Certification
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R3-AF-01 - Issuance of Certificate of Employment, Service Record, an Leave Balances
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R3-AF-02 - Processing Disbursement Vouchers for Infrastructure
Click to see Procedure for Filing of Complaints:
- Details
- Category: Transparency
- Published: 07 July 2016